Shipping & Refund Policy

At https://prashidhajietdutta.com, we are committed to providing a smooth and transparent experience for our customers. Please read this Shipping & Refund Policy carefully to understand how we deliver our digital products and services and how refund requests are handled.

1. Shipping Policy (Delivery of Digital Products & Services)

Since all our products and services are delivered digitally, no physical shipping is involved.

Upon successful payment (where applicable), you will receive access to the purchased digital product or service through the email address or contact details provided at the time of registration/payment.

Delivery timelines may vary depending on the nature of the service:

• Live Webinars / Sessions: Access details are shared before the scheduled event date.
• Recorded Courses / Digital Downloads: Access is generally provided immediately or within 24 hours of payment confirmation.
• Consultation Services: Appointment confirmation and joining details are shared within 24–48 hours.

If you do not receive access within the expected timeline, please contact us at connect@prashidhajietdutta.com.

2. Refund Policy

We strive to ensure high-quality value in all our offerings. Due to the digital and educational nature of our products/services, refunds are limited and subject to the following conditions:

A. Non-Refundable Items

The following are non-refundable:
• Fees paid for attended live webinars/workshops.
• Downloaded or accessed digital courses/materials.
• Completed consultation sessions.

B. Eligible Refund Cases

Refunds may be considered only if:
• You were charged multiple times for the same service due to a technical error.
• You made a payment but did not receive access due to a verified system issue from our side.
• A webinar/session is cancelled by us and no reschedule option is provided.

C. Refund Request Timeline

All refund requests must be submitted within 7 days of the transaction date by emailing connect@prashidhajietdutta.com with proof of payment and issue details.

D. Refund Processing

If approved, refunds will be processed within 7–14 business days to the original payment method.

4. Contact for Support

For any shipping/access/refund concerns, please contact:

📧 Email: connect@prashidhajietdutta.com
🌐 Website: https://prashidhajietdutta.com
📞 Contact No.: +91 7099048355

We are here to assist you and ensure your experience remains smooth and trustworthy.